Centacare FNQ is committed to promoting a culture that respects the privacy and confidentiality of all individuals, from clients right through to members of staff. We demonstrate this by respecting your right to privacy and by safeguarding any personal or sensitive information that is entrusted to the organisation.
At all times, Centacare FNQ aims to balance the rights of individuals to maintain control over their personal information and its contractual, legal and professional obligations. Centacare FNQ complies with the Australian Privacy Principles under the Privacy Act 1988.
Centacare FNQ will ensure that all documentation and record keeping systems follow the principles of best practice and adhere to the Australian Privacy Principles. Centacare FNQ will make information kept about a client available to that individual or their substitute decision-maker at any time this is requested.
Centacare FNQ will keep all conversations private unless given permission to do otherwise or there is a danger to yourself and others. This could be with other relevant Centacare FNQ staff or anyone we are legally obligated to notify.
See below for a copy of our Privacy Policy. Please ask a staff member for more information if you have any questions about our privacy policy.
Centacare FNQ regards customer privacy as an important part of our relationship with our customers.
The following privacy policy applies to all Centacare FNQ users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Centacare FNQ at (07) 4044 0130.
In order to use the Centacare FNQ website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Centacare FNQ is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Any details collected from Centacare FNQ customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at [email protected].
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected].
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Centacare FNQ uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. Third Parties Centacare FNQ may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Centacare FNQ does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Centacare FNQ site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of https://www.centacarefnq.org.
If we decide to change our privacy policy, we will post those changes to this privacy statement and any other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Please, complete this form and we will contact you as soon as possible during business hours. Our business hours are Monday to Friday, 8:30 am – 5:00 pm except for public holidays.
^Terms and Conditions
By providing your personal information to Centacare FNQ, you consent to us contacting you by telephone or email for the purpose of responding to your call back request. If you do not provide all of the contact information we have requested, we will be unable to provide the call back service to you. View our Privacy and Confidentiality policy