Here you’ll find important resources, including our policies and procedures, feedback forms, service commitments and other helpful information.

These documents support transparency, accountability and a safe, respectful experience for everyone who engages with Centacare FNQ.

Our Commitment to Child Safety

Keeping children safe is everyone’s responsibility. From 1 October 2025, community service organisations working with children must follow Queensland’s new Child Safe Standards. These Standards are about creating environments where every child feels safe, supported, and able to thrive.
At Centacare FNQ, we’ve already begun this work. We’ve reviewed our practices, started an action plan with the Professional Standards and Safeguarding Office, and published our Statement of Commitment to Child Safeguarding and Wellbeing in versions for children, families, staff, and community.

Service Enquiry

Please, complete this form and we will contact you as soon as possible during business hours. Our business hours are Monday to Friday, 8:30 am – 5:00 pm except for public holidays.

Service Enquiry
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By providing your personal information to Centacare FNQ, you consent to us contacting you by telephone or email for the purpose of responding to your call back request. If you do not provide all of the contact information we have requested, we will be unable to provide the call back service to you. View our Privacy and Confidentiality policy

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